Customer Service Specialist


About us:

Kerwin Rae is Australia’s leading business strategist and high-performance specialist having helped over 100,000 businesses with his revolutionary approach to business growth and personal transformation. Our events and programs have a comprehensive blueprint for success and are designed to accelerate results fast within a supportive and purpose-built community. 

About the team:

At Kerwin Rae, we stand for helping people – especially, when it comes to seeing our own team succeed and reach their full potential – not only at work, but also in every aspect of their life. We’re a tight-knit, visionary bunch, brimming with entrepreneurial spirit, no limit thinking and a desire to see each other excel.

Customer Service & account management plays a key role in being the touch points and face of the business for our clients: we support, serve, focus on impact and over deliver on value. We do this be acting as a liaison, providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

From the point of sales, our range of support includes: pre, during, and post event operations.

Responsibilities and Duties:

  • You will be responsible for engaging and building relationships our most valuable customers, managing elite client communications both inbound and outbound and responding promptly
  • You have excellent communications skills and can adapt to varied situations, responding to client issues and recognising the need to, where required
  • You will monitor and support clients with key business challenges by aligning clients to our company resources
  • You will contribute to the ‘Continuous Improvement’ philosophy of the business
  • You will be integral in our program often confirming event attendance in addition to provide support and service during events.
  • You need to be empathetic and a good listener, and identify potential sales opportunities from new and existing clients and referring leads
  • You are detailed oriented and have experience in using CRM systems and ensuring client records are up to date (salesforce preferred).
  • Other activities that serve the team and business as required, supporting sales, collections, and the events teams

Qualifications, Knowledge & Skills:

  • Experience within a fast paced and client centric customer service position is desirable
  • Thrive working autonomously with ability to work under pressure
  • Focused and process driven
  • Working within a dynamic team towards shared outcomes and objectives
  • Excellent organizational and time management skills
  • High level attention to detail & accuracy
  • Have a minimum of 3 years’ administration and high-level customer service experience
  • Have excellent phone & communication skills
  • Have intermediate to advanced computer skills with specific experience working within CRM systems (salesforce preferred) and proficient in excel
  • A genuine interest in technology
  • Open to coaching and feedback, willing to continue to learn and develop
  • Professional, humble and confident leadership
  • Collaborative approach
  • Have a high EQ

If you are looking to work in a dynamic company, with a high performing, fast pace team, that values their employees, is fun and can offer opportunity for professional &  personal growth – then please send through a current resume with a cover letter outlining why you are suited to this position to:-

Due to high volume of applications, only successful applicants will be contacted.


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